Rental terms.

Service eligibility

Both the delivery address and collection address must be within an area served by Stacked. Bookings remain subject to the selected dates and availability.

Hire, delivery and collection

Every package includes the number of reusable boxes shown during booking, seven days of hire, one glassware protection box with dividers, one crockery protection box with dividers, two bags of air pillows, free delivery and free collection. Optional equipment, including the £25 Protective TV Cover, can be added during booking.

You may extend your hire for £15, which moves collection to the next available regular collection date. Extension requests must be made and paid for by 9:00am on the day before your scheduled collection. Same-day extension requests cannot be accepted because the collection route may already have been finalised or started. Unless Stacked confirms otherwise, the original collection remains booked.

Please have all boxes, protection items and hired equipment empty, accessible and ready at the agreed collection address.

If a collection cannot be completed because the items are not ready, access is unavailable or the customer is not present when required, collection will move to the next available collection date and a flat £30 missed collection fee will apply. No separate extended-hire fee is added for the period caused by that rescheduling. The fee does not apply where Stacked misses the collection or the failure is outside the customer’s reasonable control.

Fair wear, loss and damage

Ordinary marks and fair wear from careful use are expected and are not charged. Missing items or items damaged beyond economical repair may be charged at the following replacement costs:

• Reusable moving box: £16 each
• Moving blanket: £5 each
• Sack truck: £85
• Stacked moving dolly: £35

Cancellation and rearrangement

A £10 flexible reservation made without moving dates is fully refundable if your sale falls through or if you cancel for any other reason. If you proceed, the £10 is credited towards the booking. You can use the link in your reservation email to confirm or rearrange your dates and review extras, or reply to that email for help.

Without Flexible Cancellation, rearrangement is not included. The standard cancellation policy treats a booking as non-refundable from four full days before delivery, except where consumer law requires otherwise. Any entitlement to a refund will take account of costs Stacked has saved or recovered.

Flexible Cancellation costs £5 and lets you cancel or rearrange up to 24 hours before your delivery day. If you use the option, the eligible booking payment is refunded or transferred to the rearranged booking, but the £5 Flexible Cancellation fee is retained and is not refunded or credited. This does not affect a refund due if Stacked cancels the service.

Charges made after the booking

By agreeing during checkout, you authorise Stacked to use the saved payment method for documented replacement costs and customer-caused missed collection fees. We will send an itemised notice explaining the amount and reason before taking a later charge.

Please raise any query with Stacked within 14 days of the notice or charge so it can be reviewed promptly. This internal query period does not limit your statutory rights or any dispute rights provided by your card issuer.

Important draft

These terms describe the intended service rules and should be reviewed before live payments are accepted. Your statutory consumer rights are not affected.